H&H Autocare – Care Plan Terms & Subscription Policy
Our Care Plans are designed to spread the cost of routine vehicle maintenance and inspections across the year, providing peace of mind through planned servicing and preventative care.
1. Subscription Term
All Care Plans have a minimum subscription term of 6 months.
After this period, subscriptions may be cancelled at any time in accordance with these terms.
2. Vehicle Coverage
Each Care Plan covers one registered vehicle only.
Subscriptions are non-transferable between vehicles or customers.
3. Vehicle Eligibility & Scope
Care Plans are intended for standard, privately owned road vehicles used for normal day-to-day driving.
They are not designed for vehicles that fall outside typical servicing parameters, including but not limited to:
- Poorly maintained or neglected vehicles
- Vehicles with extensive pre-existing faults
- Heavily modified, performance, or specialist vehicles
- Vehicles requiring specialist tools, procedures, or fluids
- Vehicles used for commercial purposes (unless agreed in advance)
H&H Autocare reserves the right to assess vehicle eligibility before booking any Care Plan service.
If a vehicle is deemed unsuitable for the subscribed Care Plan, H&H Autocare may:
- Decline the booking under the Care Plan
- Offer an alternative paid service
- Provide a separate quotation
4. Service Availability
Included services become available after the initial subscription period:
- Health checks and inspections: available after month 1
- Interim services (where included): available after month 3
- Full services (where included): available after month 6
Unused services do not roll over beyond the subscription period.
5. Diagnostics
All Care Plans include one free diagnostic scan per year, covering a standard fault-code scan and initial assessment.
Further diagnostic investigation, extended testing, strip-down work, or fault-finding beyond the initial scan is not included and will be quoted separately if required.
6. Labour Limits & Additional Work
Care Plan services include standard labour time only, based on manufacturer guidelines and typical service procedures.
Additional labour or work required due to factors such as:
- Seized or corroded components
- Broken fixings
- Restricted access
- Previous poor workmanship
- Vehicle condition or modification
will not be covered by the Care Plan and will be quoted separately before proceeding.
7. Booking & Redemption
All Care Plan services must be booked in advance and are subject to availability.
Proof of an active subscription may be required at the time of booking.
H&H Autocare reserves the right to refuse or reschedule Care Plan bookings where vehicle eligibility or scope is in question.
8. Fair Use
Repeated booking requests, misuse of benefits, or attempts to redeem disproportionate value relative to subscription payments may result in:
- Service refusal
- Reclassification of work
- Suspension or cancellation of the Care Plan
This ensures Care Plans remain sustainable and fair for all customers.
9. Cancellations & Early Termination
If a Care Plan is cancelled after a service has been redeemed and the value of services provided exceeds payments made:
- An adjustment charge may apply
- This charge reflects the difference between standard service pricing and subscription payments received
10. Discretion
All Care Plan services are provided at the reasonable discretion of H&H Autocare, with the aim of delivering consistent, high-quality vehicle care while maintaining fairness and sustainability.
